What's up with speed trees support.

[evanrudefx]

Hello,
I know this forum is not meant for this, but I mistakenly purchased speed tree games when I wanted to buy speed tree cinema. The order went through although I never received any type of email, which surprised me. Anyway, I have been contacting support though the "contact us" section of the website. I tried multiple times but never got any response. Is that normal?
Thanks

[WinterLightDP]

They haven't been particularly responsive here either, but I'm new to SpeedTree so I don't know whether that's normal or not.

[evanrudefx]

thanks hopefully I will hear something soon

[WinterLightDP]

I'm hoping so also, because I'm kind of stuck on what appears to be a bug :-/

[genevieve]

Hello evanrudefx

We are sorry for the delay, it seams the email found its way into the wrong mailbox. You should receive a reply shortly.