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Unable to Access Bonus Content

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  • Unable to Access Bonus Content

    Hello. I recently subscribed to Unity Speedtree Modeler but I am unable to access this months bonus content. There used to be a button that said "Add to Cart" but would return with a message telling me that the item couldn't be added. Now I no longer see the button. Could I get some assistance with accessing this content please?

  • #2
    Hey local306!

    We've replied via support but I'll post the response here as well, to make sure you know we've seen and handled this support request!

    It looks like the order form was accidentally submitted twice. When this happens, the system gets confused and puts your subscription and bonus content access on hold.

    ​I've cancelled the duplicate order and made sure that your subscription is now operational.

    ​Let us know if you need anything else!


    • #3
      Thank you kindly KatLeeHong. I saw the email as well

      I logged back in this morning and can confirm everything is in working order. Thanks once again.


      • #4
        Thanks for the information, has helped me now ;-)