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  • Problems regarding my subscription

    Hello,

    I have just subscribe to Speedtree for UE4 but it seems that my subscritpion is not active even if the payment was completed.

    My subscription status is "On hold" and it seems that the problems come from the fact that they are two payments one is completed and the other one pending which must be a bug !




    Thanks in advance !

  • #2
    Sorry about that Warvlax! Indeed, this is a bug common to Paypal. Sometimes a duplicate order is generated and then, once the initial valid payment goes through, the 2nd order confuses the system and places the subscription on hold.

    I've cancelled the duplicate order and your subscription should now be active. Let us know if you need anything else!

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